Privacy Policy

MyPaw Pet Food Privacy Policy

MyPaw Pet Food PTY LIMITED respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us.

This Privacy Policy explains what personal information we collect, how we collect it, why we use it, when we may share it, how we protect it, and the choices available to you regarding your personal information.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Us

MyPaw Pet Food PTY LIMITED
ABN: 83 674 185 025
Address: 3/304 Sydney Rd Balgowlah NSW 2093, Australia
Email: Support@mypawpetfood.com.au
Phone: +61 2 9550 0322

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: 11:00 AM – 4:00 PM AEST

For the purposes of this Privacy Policy, “MyPaw Pet Food”, “we”, “us”, and “our” refer to MyPaw Pet Food PTY LIMITED.

2. Information We Collect

We may collect personal information that is reasonably necessary for operating our business and providing our products and services.

Depending on how you interact with us, this information may include:

Personal and Contact Information

Full name
Email address
Telephone number
Billing address
Delivery address
Account information

Order Information

When you purchase from us, we may collect information relating to your order, including:

Products purchased
Order number
Order date
Delivery information
Billing information
Order value
Shipping information
Refund or return information

Payment Information

Payments may be processed by third-party payment providers.

Where applicable, we may receive limited payment-related information such as:

Payment status
Transaction reference
Payment method
Partial payment details

We generally do not need to store your complete credit or debit card number on our systems when payment is processed through a third-party payment provider.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Referring website
Date and time of visits
Website interaction information
Approximate geographic information
Other technical information generated through your use of our website

This information may be collected through cookies, analytics tools, server logs, pixels, and similar technologies.

3. How We Collect Information

We may collect personal information when you:

Visit our website
Create an account
Place an order
Complete checkout
Subscribe to marketing communications
Contact customer support
Request information about our products
Submit a form on our website
Participate in a promotion or competition
Leave a product review or other feedback
Communicate with us by email or telephone
Interact with our website or advertisements

We may also receive information from service providers that assist us with payment processing, shipping, website operations, analytics, security, and other business functions.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing and Fulfilling Orders

We use information to:

Process purchases
Confirm orders
Process payments
Prepare and dispatch orders
Deliver products
Provide order tracking
Handle returns and refunds
Communicate about orders

Customer Service

We may use your information to:

Respond to questions
Provide customer support
Investigate complaints
Resolve delivery issues
Assist with returns and refunds
Communicate important information about your account or orders

Website Operations

We may use information to:

Operate and maintain our website
Improve website functionality
Personalise the shopping experience
Monitor website performance
Diagnose technical problems
Improve our products and services

Security and Fraud Prevention

We may use information to:

Protect our website
Detect fraudulent transactions
Prevent abuse
Investigate suspicious activity
Protect customers and our business
Maintain website and payment security

Marketing

Where permitted by law and, where required, with your consent, we may use your information to:

Send promotional emails
Inform you about products and offers
Provide personalised marketing
Measure advertising effectiveness
Understand customer preferences

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the relevant communication.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide services to you.

These parties may include:

Payment Providers

Payment service providers may process payments and help us prevent fraudulent transactions.

Shipping and Delivery Providers

We may provide delivery information such as your name, address, telephone number, and order details to shipping carriers so that your order can be delivered.

Website and Technology Providers

We may use third-party providers for:

Website hosting
E-commerce functionality
Website security
Data storage
Technical support
Analytics
Customer communications

Marketing and Advertising Providers

Where applicable, we may use third-party advertising and marketing platforms to help us advertise our products and measure marketing performance.

Professional Advisers

We may disclose information to professional advisers such as accountants, lawyers, insurers, auditors, or other advisers where reasonably necessary.

Government and Legal Authorities

We may disclose information where required or authorised by law, regulation, court order, or a lawful government request.

We do not sell your personal information as a standalone commercial product.

6. Overseas Disclosure

Some of our service providers may operate or store information outside Australia.

As a result, personal information may be disclosed to or stored in countries outside Australia, depending on the providers and technologies used by our business.

Where reasonably practicable, we take appropriate steps to ensure that overseas service providers handle personal information consistently with applicable privacy requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyse website usage, improve our services, and support advertising where applicable.

Cookies may be used for:

Shopping cart functionality
Website security
Website analytics
Advertising measurement
Personalisation
Performance monitoring

For more information, please refer to our Cookie Policy.

8. Google and Advertising Services

Where applicable, we may use Google services such as analytics, advertising, conversion measurement, or related technologies.

These services may collect information about your interaction with our website and advertisements.

Depending on the service and applicable settings, information may be used to measure advertising performance, understand website activity, or provide more relevant advertising.

You can manage certain advertising and privacy settings through the relevant service providers.

9. Marketing Communications

We may send promotional communications if you have requested them or where permitted under applicable law.

Marketing communications may include:

Product announcements
Special offers
Discounts
Promotions
New product information
Other information relating to MyPaw Pet Food

You can unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email; or
Contacting us using the details provided below.

Even if you opt out of marketing communications, we may continue to send essential communications relating to your orders, purchases, accounts, payments, or other transactions.

10. Data Security

We take reasonable steps to protect personal information against:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction

Security measures may include appropriate technical, administrative, and organisational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing orders
Providing customer support
Maintaining business and transaction records
Meeting legal and accounting obligations
Resolving disputes
Preventing fraud
Enforcing agreements

When personal information is no longer reasonably required, we may securely delete, destroy, or de-identify it where appropriate.

12. Accessing Your Personal Information

You may request access to personal information we hold about you, subject to applicable legal requirements and exceptions.

We may need to verify your identity before providing access to personal information.

To request access, contact:

Email: Support@mypawpetfood.com.au

We will generally respond to reasonable requests within a reasonable period.

13. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct it.

Please contact us with details of the information that needs to be corrected.

We may need to verify your identity before making changes.

14. Privacy Complaints

If you believe that MyPaw Pet Food has handled your personal information inappropriately or breached applicable privacy requirements, please contact us first so that we can investigate and attempt to resolve the matter.

Contact Details

MyPaw Pet Food PTY LIMITED
Email: Support@mypawpetfood.com.au
Phone: +61 2 9550 0322
Address: 3/304 Sydney Rd Balgowlah NSW 2093, Australia

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator.

15. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

These websites have their own privacy practices and policies.

MyPaw Pet Food is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
Changes to the services we use
Changes to privacy practices
Changes to applicable laws or regulations

When we update this Privacy Policy, we will change the Last Updated date at the beginning of the policy.

We encourage customers to periodically review this page to remain informed about how we handle personal information.

18. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the way we handle personal information, please contact us.