Cookie Policy

MyPaw Pet Food Cookie Policy

This Cookie Policy explains how MyPaw Pet Food PTY LIMITED uses cookies and similar technologies when you visit or use our website.

Cookies help us operate our website, remember your preferences, understand how visitors use our website, improve our services, and provide relevant advertising where applicable.

By continuing to use our website, you acknowledge that cookies and similar technologies may be used as described in this Cookie Policy. Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

1. Business Information

MyPaw Pet Food PTY LIMITED
ABN: 83 674 185 025
Address: 331 Condamine Street, Manly Vale NSW 2093 Australia
Email: Support@mypawpetfood.com.au
Phone: +61 468 108 568

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: 11:00 AM – 4:00 PM AEST

2. What Are Cookies?

Cookies are small text files that websites store on your computer, smartphone, tablet, or other internet-enabled device when you visit a website.

Cookies allow a website to recognize your device and remember certain information about your visit.

Cookies may be:

  • Session cookies, which are deleted when you close your browser; or

  • Persistent cookies, which remain on your device for a specified period or until you delete them.

3. Why We Use Cookies

MyPaw Pet Food may use cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for our website to function correctly.

They may be used to:

  • Keep products in your shopping cart

  • Process orders and checkout

  • Maintain your session

  • Support secure areas of the website

  • Remember essential website settings

  • Prevent fraudulent activity

  • Provide basic website functionality

You may not be able to use certain website features properly if these cookies are disabled.

Functional Cookies

Functional cookies allow our website to remember choices you make and provide an improved browsing experience.

For example, they may remember:

  • Your preferences

  • Selected website settings

  • Certain checkout information

  • Other preferences that improve website functionality

Analytics and Performance Cookies

We may use analytics technologies to understand how visitors interact with our website.

These technologies may help us understand:

  • How visitors find our website

  • Which pages receive the most visits

  • How long visitors spend on our website

  • How visitors navigate through our website

  • Whether website pages are functioning correctly

  • How we can improve our website

Analytics information is generally used in an aggregated or otherwise appropriately managed form to help us improve our services.

Advertising and Marketing Cookies

Where applicable, we may use advertising and marketing technologies to help us promote our products and measure advertising performance.

These technologies may help us:

  • Measure advertising campaigns

  • Understand which advertisements lead to purchases

  • Display relevant advertisements

  • Limit how frequently an advertisement is shown

  • Understand interactions with advertisements

  • Create audiences for advertising purposes

Advertising and marketing technologies may be provided by third-party service providers.

4. Third-Party Cookies

Some cookies and similar technologies may be placed by third-party service providers that provide services to us.

Depending on the services used on our website, these providers may include services such as:

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • Google Merchant-related services

  • Meta advertising technologies

  • Payment providers

  • Fraud prevention services

  • Website hosting and security services

  • Customer support or communication services

Third-party providers may collect information about your interactions with our website in accordance with their own privacy policies.

We recommend reviewing the privacy and cookie policies of third-party services used on our website for additional information about how they process data.

5. E-Commerce and Shopping Cookies

Because MyPaw Pet Food operates an online store, certain cookies may be required to support the shopping experience.

These may allow us to:

  • Remember items added to your shopping cart

  • Maintain your cart during checkout

  • Process purchases

  • Remember checkout preferences

  • Support payment processing

  • Detect suspicious or fraudulent activity

  • Maintain website security

Disabling certain essential cookies may prevent you from completing purchases or using important features of our website.

6. Payment and Security Technologies

Our website may use third-party payment processors and security services.

These providers may use cookies or similar technologies to:

  • Process payments securely

  • Detect fraudulent transactions

  • Verify transactions

  • Protect customers and our business

  • Maintain the security of payment services

Payment information may be handled directly by the applicable payment provider in accordance with its privacy policy and security requirements.

7. How Long Cookies Remain on Your Device

The length of time a cookie remains on your device depends on its purpose.

Some cookies are deleted automatically when you close your browser.

Other cookies may remain for a defined period until they expire or you delete them manually.

Cookie durations may change when we update or change the services used on our website.

8. Managing and Disabling Cookies

You can control or delete cookies through your internet browser.

Most browsers allow you to:

  • View stored cookies

  • Delete existing cookies

  • Block cookies

  • Allow cookies only from certain websites

  • Receive notifications before cookies are stored

Please note that disabling essential cookies may affect the functionality of our website and may prevent certain features, including shopping cart and checkout functions, from working correctly.

If our website provides a cookie preference or consent management tool, you may also use that tool to manage your cookie preferences.

9. Browser Cookie Controls

You can usually manage cookies through your browser settings.

Popular browsers include:

  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox

  • Apple Safari

  • Opera

The process for managing cookies varies between browsers. Please refer to your browser provider’s support documentation for instructions.

10. Consent for Non-Essential Cookies

Where applicable, MyPaw Pet Food will seek consent before using non-essential cookies or similar technologies that require consent under applicable privacy or data protection laws.

You may change or withdraw your cookie preferences where the relevant consent mechanism allows you to do so.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

11. Personal Information

Cookies may sometimes be associated with information that can identify or relate to an individual.

Our handling of personal information is described in our Privacy Policy.

We take reasonable steps to protect information collected through our website and use appropriate safeguards based on the nature of the information and the services involved.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children through cookies or similar technologies.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes to our website

  • Changes to the technologies we use

  • Changes to third-party services

  • Changes to legal or regulatory requirements

  • Changes to our business practices

When we make changes, we will update the Last Updated date at the beginning of this policy.

We encourage you to review this Cookie Policy periodically.

14. Contact Us

If you have questions about this Cookie Policy or how we use cookies and similar technologies, please contact us.

MyPaw Pet Food PTY LIMITED
ABN: 83 674 185 025
Address: 331 Condamine Street, Manly Vale NSW 2093 Australia
Email: Support@mypawpetfood.com.au
Phone: +61 468 108 568

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: 11:00 AM – 4:00 PM AEST

We are committed to being transparent about the technologies used on our website and how they may affect your privacy.