Terms & Conditions

 

These Terms & Conditions govern your use of the MyPaw Pet Food website and your purchase of products from MyPaw Pet Food.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. Business Information

Business Name: MyPaw Pet Food PTY LIMITED
ABN: 83 674 185 025
Website: mypawpetfood.com.au
Email: Support@mypawpetfood.com.au
Phone: +61 468 108 568
Business Address: 331 Condamine Street, Manly Vale NSW 2093 Australia

MyPaw Pet Food is an Australian online retailer supplying pet food, treats and related pet products to customers in Australia.

2. Website Ownership

This website, mypawpetfood.com.au, is operated by MyPaw Pet Food PTY LIMITED.

Unless otherwise stated, the content, design, text, graphics, logos, images and other materials displayed on this website are owned by or licensed to MyPaw Pet Food PTY LIMITED.

3. Eligibility to Purchase

You must be legally capable of entering into a binding contract under applicable Australian law to place an order through our website.

By placing an order, you confirm that the information you provide is accurate, complete and current.

If you are purchasing on behalf of a business or another organisation, you confirm that you have authority to do so.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, ingredients, sizes and other product information displayed on our website are accurate and current.

Product images are provided for illustrative purposes and packaging, labelling or appearance may occasionally differ from images displayed on the website.

Where applicable, customers should check the manufacturer’s product packaging and labelling for the most current product information, including ingredients, feeding instructions, storage requirements and product warnings.

If you have specific dietary, nutritional or veterinary concerns regarding a pet, we recommend consulting a qualified veterinarian before purchasing or using a product.

We do not guarantee that all website information will always be completely free from typographical or other minor errors.

5. Prices

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices include applicable Australian taxes where required.

We reserve the right to change product prices, promotions and offers at any time. Price changes will not affect orders that have already been accepted and confirmed.

Where a product is displayed at a discounted or promotional price, the applicable price shown at checkout will be the price charged for that order.

We take reasonable care to ensure that prices are accurate. If a significant pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to accept or decline an order where permitted by law.

An order will generally be considered accepted when we confirm that the order has been processed for fulfilment.

We may decline or cancel an order where:

  • A product is unavailable;

  • There is an obvious pricing or product-description error;

  • We are unable to obtain payment authorisation;

  • We reasonably suspect fraudulent or unauthorised activity;

  • The delivery information provided is incomplete or incorrect; or

  • We are otherwise unable to fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products using the original payment method where reasonably possible.

7. Payment

We accept the payment methods displayed during checkout.

Payment must be successfully authorised before an order can be processed for dispatch.

You confirm that you are authorised to use the payment method provided when placing an order.

We do not store complete payment card details on our website where payment processing is handled by a third-party payment provider.

If a payment is declined or cannot be authorised, the order may not be processed until valid payment has been received.

8. Shipping

We deliver products Australia-wide, subject to delivery availability and any applicable restrictions.

Our current shipping charges and delivery information are provided on our Shipping Policy and during checkout.

Unless otherwise stated:

  • Standard delivery is charged at the rate displayed during checkout;

  • Free standard delivery applies to eligible orders meeting the applicable minimum order value displayed on our website;

  • Certain oversized, exceptionally heavy or remote-area orders may be subject to additional delivery charges where applicable; and

  • Any applicable delivery charges will be communicated before the order is dispatched.

Shipping charges and delivery options displayed at checkout form part of your order.

9. Delivery

We aim to process and dispatch orders within the handling timeframe stated in our Shipping Policy.

Delivery timeframes are estimates and may vary depending on the destination, courier availability, public holidays, severe weather, peak periods and other circumstances outside our reasonable control.

Once an order has been dispatched, customers may receive tracking information where tracking is available.

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because the address supplied is incorrect or incomplete, additional delivery charges may apply to arrange re-delivery where permitted by law.

If your order appears to be delayed or has not arrived within the expected timeframe, please contact our customer service team so that we can investigate the delivery with the relevant carrier.

10. Returns

We accept eligible returns in accordance with our Returns & Refunds Policy and applicable Australian Consumer Law.

Before returning a product, please contact us using the contact details provided below so that we can provide the appropriate return instructions.

Where a return is approved, products should generally be returned in suitable condition and, where applicable, in their original packaging.

For health, hygiene and safety reasons, certain pet food products may not be eligible for change-of-mind returns once opened or used.

This does not affect your rights under the Australian Consumer Law.

11. Refunds

Where a refund is approved, we will generally process the refund using the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

A refund may be available where:

  • A product has a major failure under Australian Consumer Law;

  • A product is faulty or defective;

  • We supplied an incorrect product;

  • A product was damaged before or during delivery; or

  • Another remedy is required under applicable law.

Change-of-mind refunds or exchanges are subject to our Returns & Refunds Policy and any applicable product restrictions.

12. Damaged, Faulty or Incorrect Products

Please contact us as soon as reasonably possible if you receive:

  • A damaged product;

  • A faulty or defective product;

  • The wrong product;

  • A missing product; or

  • An order that differs from your confirmed order.

Where appropriate, we may request photographs, order information or other reasonable evidence to help us investigate the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable Australian Consumer Law.

Depending on the circumstances, the remedy may include repair, replacement, refund or another appropriate solution.

We will not ask you to give up any rights you have under the Australian Consumer Law.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may need to be handled under our Returns & Refunds Policy.

Nothing in this section limits your rights to cancel, return or obtain a remedy where those rights are provided by Australian Consumer Law.

14. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product has a major failure, you may be entitled to a refund or replacement and, in some circumstances, compensation for reasonably foreseeable loss or damage.

Where a product does not have a major failure, you may be entitled to have the product repaired or replaced within a reasonable time.

Your rights under Australian Consumer Law apply in addition to any other rights provided by our policies.

15. Intellectual Property

Unless otherwise stated, all intellectual property rights in the website and its content are owned by or licensed to MyPaw Pet Food PTY LIMITED.

This includes, where applicable:

  • Website design;

  • Text and written content;

  • Graphics;

  • Logos;

  • Original photographs;

  • Page layouts;

  • Software and website functionality; and

  • Other original website materials.

You may use the website for personal and lawful shopping purposes.

You must not reproduce, copy, distribute, modify, publish, sell or commercially exploit website content without our prior written permission, except where permitted by law.

Third-party trademarks, logos and product names remain the property of their respective owners.

16. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;

  • Attempt to gain unauthorised access to our website or systems;

  • Introduce malicious software, viruses or other harmful code;

  • Interfere with the operation or security of the website;

  • Scrape or copy website content for unauthorised commercial purposes; or

  • Use the website in a way that could damage, disable or impair its operation.

We may suspend or restrict access to the website where reasonably necessary to protect our website, customers, business or systems.

17. Website Availability and Accuracy

We aim to keep our website available and its information accurate and current.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.

We may correct typographical errors, update product information and make changes to website content where reasonably necessary.

18. Limitation of Liability

To the maximum extent permitted by law, MyPaw Pet Food PTY LIMITED will not be responsible for loss or damage caused by circumstances outside our reasonable control, including delivery delays caused by third-party carriers, natural disasters, severe weather, government restrictions, telecommunications failures or other events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under Australian law.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

19. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use and protect it, and when information may be shared with third-party service providers.

By using our website, you acknowledge that your personal information may be handled in accordance with our Privacy Policy.

20. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment providers, delivery providers, analytics services or other service providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability or privacy practices of third-party websites that we do not control.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The updated version will be published on this page with the relevant “Last Updated” date.

The Terms & Conditions that apply to an order will generally be the version in effect at the time the order is accepted, subject to any rights that cannot legally be excluded.

22. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

You agree that any dispute relating to these Terms & Conditions or your use of our website will be subject to the applicable courts and laws of New South Wales, Australia, subject to any mandatory rights or protections available under Australian law.

23. Contact Us

If you have questions about these Terms & Conditions, an order, a product, shipping, returns or refunds, please contact us:

MyPaw Pet Food PTY LIMITED
ABN: 83 674 185 025
Address: 331 Condamine Street, Manly Vale NSW 2093 Australia
Email: Support@mypawpetfood.com.au
Phone: +61 468 108 568

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 11:00 AM–4:00 PM