FAQs

Yes. MyPaw Pet Food PTY LIMITED sells pet food and pet-related products online to customers across Australia, subject to product availability and delivery coverage.

Our range may include products for different pets and dietary needs, depending on current stock. Product availability, ingredients, feeding information, and specifications are displayed on the relevant product page.

Yes. We offer delivery across Australia. Delivery availability and transit times may vary for regional, rural, and remote locations.

Our standard delivery rate is $8.95 AUD. For order below $99.99 AUD

Orders of $99.99 AUD or more qualify for free standard delivery, subject to applicable delivery restrictions.

The final shipping cost applicable to your order is displayed at checkout before payment is completed.

Orders are generally processed within 1–2 business days.

Estimated transit times are:

• Sydney and NSW metropolitan areas: 1–3 business days
• Other Australian metropolitan areas: 2–5 business days
• Regional Australia: 3–7 business days
• Remote and rural areas: 5–10 business days

The estimated total delivery timeframe is generally 2–12 business days.

These are estimates and are not guaranteed delivery dates.

Yes. Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information to monitor your parcel’s progress.

Orders are generally processed and prepared for dispatch within 1–2 business days after successful payment confirmation.

Orders placed on weekends or Australian public holidays may be processed on the next available business day.

If you need to change your delivery address, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment or shipping process.

Contact us as soon as possible with your order number and details of the product you received.

If we supplied the wrong product, we will work with you to arrange an appropriate solution, which may include a replacement or refund where applicable.

Please contact us as soon as reasonably possible if your order arrives damaged.

We may ask you to provide photographs of the damaged product, packaging, and shipping label so that we can investigate the issue and determine the appropriate remedy.

Eligible unopened and unused products may be accepted for change-of-mind returns within 14 days of delivery, subject to our Refund & Returns Policy.

For health, hygiene, and product-quality reasons, opened or used pet food will generally not be accepted for change-of-mind returns.

This does not affect your rights under the Australian Consumer Law if a product is faulty, defective, damaged, unsafe, incorrectly supplied, or otherwise does not meet an applicable consumer guarantee.

If you receive a faulty, defective, damaged, or otherwise non-compliant product, contact us.

Your purchase is covered by applicable Australian Consumer Law guarantees. Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another available remedy.

Approved refunds are generally processed within 5 business days after the refund has been authorised.

The time required for the funds to appear in your account depends on your bank or payment provider.

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before dispatch. Once an order has entered the fulfilment or dispatch process, cancellation may no longer be possible

Your Australian Consumer Law rights are not affected.

Always follow the storage instructions provided on the product packaging.

Generally, pet food should be kept in an appropriate, clean, dry location and protected from excessive heat, moisture, contamination, and pests.

Once a product has been delivered, customers are responsible for storing it according to the manufacturer’s instructions.

We recommend following the expiry, use-by, or best-before information provided by the manufacturer.

Do not feed your pet a product if its packaging is compromised or if you have concerns about its condition.

If you believe a product was supplied with an incorrect or unacceptable date, contact us before using the product.

Product descriptions provide information about the intended use, ingredients, feeding guidance, and other relevant product details where available.

If your pet has allergies, dietary restrictions, medical conditions, or specific nutritional requirements, we recommend consulting your veterinarian before changing your pet’s diet.

From time to time, MyPaw Pet Food may offer promotional discounts, special offers, or coupon codes.

Any applicable conditions, expiry dates, minimum purchase requirements, or product exclusions will be displayed with the relevant promotion.

Yes. Prices displayed on our Australian website are generally shown in Australian Dollars (AUD) unless otherwise stated.

Available payment methods are displayed during checkout.

Payment methods may change from time to time depending on the payment providers and services available to MyPaw Pet Food.

Payments may be processed through third-party payment providers that use security measures designed to protect payment transactions.

We generally do not store complete credit or debit card details on our own systems when payment is processed by a third-party payment provider.

MyPaw Pet Food PTY LIMITED is located at:

5/11 Geddes Ave, Zetland NSW 2017, Australia

Please contact us before visiting if you require information about product availability, collection, or in-person services.

You can contact our customer service team using:

Email: Support@mypawpetfood.com.au
Phone: +61 468 108 568

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: 11:00 AM – 4:00 PM AEST

You can find detailed information in our website policies, including:

• Shipping Policy
• Refund & Returns Policy
• Privacy Policy
• Cookie Policy
• Terms & Conditions

We recommend reviewing these policies before placing an order.

No. Nothing in our policies is intended to exclude, restrict, or modify rights or remedies that cannot legally be excluded, restricted, or modified under Australian law.

If you have a problem with a product, please contact us so we can assess the issue and provide an appropriate resolution.